Service Coordination helps build stronger relationships and increased communication with stakeholders and other state agencies to enhance service delivery and create blended funding opportunities. Service Coordination addresses the needs of the youth in the least restrictive environment, with options allowing progressive movement throughout the system. Improved information technology streamlines and consolidates information, allowing the tracking of service needs throughout the continuum of care.
The Probation and Parole Officer (PPO) is the central point of contact, bridging the gap between facilities and Field Services through the direct intake process, cross-training and multi-disciplinary team staffings. The PPO works to create an integrated effort among field staff, facilities, providers, family, and youth.
PPOs provide a comprehensive, integrated approach to the care, management, and service delivery for OJJ youth. PPOs are responsible for the youth’s initial entry into the OJJ system (court hearings, adjudications, etc.) As a coordinator of services, they take an active role in each phase of the youth’s classification, placement, and programming.
The PPO coordinates effective services and supervises the youth to ensure seamless case management. As OJJ moves toward regionalization, the PPO serves as the case manager and single point of contact for the youth. The PPO ensures that the youth’s service plan is implemented, followed, and modified as necessary.
The assessment process identifies service needs and interventions to create a continuum of care to respond to the needs of youth. Flex funds are allocated to each regional office to provide youth-specific services not available through regular contract services.
Service Coordination significantly impacts and improves case management. Seamless case management allows for better information gathering and coordination of services, which lead to improved data collection, improved relationships with youth and families and ultimately greater success with the youth.
Service Coordination promotes productive interactions with youth, families, and providers. For youth who are removed from the home, aftercare and reintegration planning begins immediately and is coordinated with facility and/or program staff.
Regionalization promotes a higher level of family involvement, addressing poverty and transportation challenges, and allows staff to individualize services and work more closely with youth and their families.
Through supervision, monitoring and frequent contact with youth, PPOs are in an ideal position to assist youth with the challenges of making healthy choices, while teaching them that unhealthy decisions can lead to consequences. OJJ seeks to instill in the youth the importance of accountability for his/her own behavior, while keeping public safety a priority.