Quality Assurance
Purpose
OJJ works to ensure that youth receive the highest quality services from our staff and providers through regular reviews. The CQIS Quality Assurance Review Process assists decision makers and practitioners in OJJ to improve operations, meet the agency’s goals and objectives and assist youth in the redirection of their lives.
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Youth Services Staff are presented with results of Quality Assurance Audits
Continuous Quality Improvement Services
CQIS staff is responsible for the development of measurable performance standards and indicators for monitoring the day-to-day operations of the three (3) secure care centers for youth and twelve (12) regional offices statewide. Quarterly and bi-annual monitoring occurs throughout the year to ensure compliance with agency policy and adopted standards is being met. Technical assistance is continuously provided to assist field staff in targeting systemic issues and developing solutions. Instruction and guidance is also provided to the field for all established performance standards measured. Comprehensive reports are produced outlining targeted monitoring areas, outcome measures, suggestions for improvement, and a time line for correcting deficiencies.
Quality Assurance Review meetings are conducted bi-annually at the OJJ Central Office, allowing field and Central Office staff to collectively review and discuss the findings of any monitoring that has occurred in the prior six months, as well as measures taken to correct any deficiencies noted. This communication allows for discussion of policy and practices, recommendations for changes, and request / implementation of new processes to be presented.
For additional information contact: Lynne.Geromini@la.gov
Correctional Programs Checklist
OJJ is moving forward with a focus on outcome-based/best practices and putting systems into place that have been proven to reduce recidivism. OJJ began the implementation of the Correctional Programs Checklist (CPC) to evaluate its contract programs in July 2010.
CQIS will apply the CPC to residential and day treatment contracted programs.
The evidence-based CPC is a tool developed to assess correctional intervention programs. It is used to ascertain how closely correctional programs meet known principles of effective intervention.
The purpose of the CPC is to document the strengths and weaknesses of youth treatment programs with the goal of making correctional systems more accountable in proving cost effective services.
The evaluation examines five domains in areas of capacity and content.
The five domains are leadership and development, staff, quality assurance, offender assessment and treatment. There are 79 items to be scored giving the program a rating of Highly Effective, Effective, Needs Improvement, or Ineffective.
For additional information contact: Lane.Plauche@la.gov
Patty.Thomas@la.gov
Yezette.White@la.gov
Angela.Arabie@la.gov