LA Coordinated System of Care

Emergency.Louisiana.gov

Quality Assurance

 Purpose

OJJ works to ensure that youth receive the highest quality services from our staff and providers through regular reviews. The CQIS Quality Assurance Review Process assists decision makers and practitioners in OJJ to improve operations, meet the agency’s goals and objectives and assist youth in the redirection of their lives.

Continuous Quality Improvement Services

CQIS staff is responsible for the development of measurable performance standards and indicators for monitoring the day-to-day operations of the three (3) secure care centers for youth and twelve (12) regional offices located statewide. Quarterly monitoring occurs throughout the year to ensure compliance with agency policy and adopted standards is being met.Technical assistance is continuously provided to assist field staff in targeting systemic issues and developing solutions. Instruction and guidance is also provided to the field for all established performance standards measured. Comprehensive reports are produced outlining targeted monitoring areas, outcome measures, suggestions for improvement, and a time line for correcting deficiencies.

Action plans are monitored to ensure non-compliant outcomes are appropriately addressed. Statistics are compared with prior data collections to determine baseline measures and outcome measures. 

For additional information contact: Lynne.Geromini@la.gov


Correctional Programs Checklist (CPC)

OJJ is focused on implementing effective systems that reduce youth recidivism.  In July 2010 the Agency adopted the evidence-based CPC to evaluate all specialized secure and non-secure residential programs.

The CPC is a tool developed to ascertain how closely correctional programs adhere to the known principles of effective intervention through the examination of five domains (leadership and development, staff, quality assurance, offender assessment and treatment) in areas of capacity and content.  Within these domains are 79 individual items that are scored, giving the program possible ratings of Highly Effective, Effective, Needs Improvement, or Ineffective.

The purpose of the CPC is to document the strengths and weaknesses of youth treatment programs, and provide recommendations for improvement with the goal of ensuring that youth are participating in effective programs. 

CQIS utilizes the CPC to conduct detailed reviews of the programming and services offered at secure and non-secure treatment programs. The evaluation results are then used to improve the effectiveness of the services offered to youth, thereby reducing recidivism.


For additional information about the CPC please contact:

   Lane.Plauche@la.gov
   Patty.Thomas@la.gov
  Yezette.White@la.gov
   Angela.Arabie@la.gov